FCDC Services Status

All Systems Operational

About This Site

Welcome to the Franklin County Data Center (FCDC) Services Status page, where we share updates about planned maintenance, unplanned outages, or other notable events affecting our infrastructure, applications, and digital services.

You can subscribe to all our announcements and updates, or subscribe to specific events via email, text message, and more.

Questions? Need help? Contact the FCDC Help Desk at helpdesk@franklincountyohio.gov or call us at 614-525-3282. We provide live support Mon-Fri, 7am-5pm and 24x7 on-call support for emergencies.

Network Infrastructure Operational

General Network (FCDN) Operational

Public Wi-Fi Operational

Employee VPN Operational

Data Center Interconnect (DCI) Operational

Internet Connectivity Operational

Partner Network Connections Operational

Server Infrastructure Operational

Windows Servers Operational

Server Virtualization Environment Operational

iSeries - AS/400 - FCJS Operational

End User Computing Operational

Managed PCs Operational

Managed Smartphones Operational

Phone Services Operational

Call Handling Operational

Voicemail and IVR Operational

MiCollab Operational

Call Recording Operational

Webex Calling Operational

County Shared Services Operational

Public Service Websites Operational

Third-Party Hosted Services Operational

Microsoft 365 Operational

Jira Service Management - Website Operational

Jira Service Management - Email Requests Operational

Confluence - View Operational

Trello Operational

Ping Identity PingID Authenticator Operational

Ping Identity United States East Customer Admin Portal Operational

Ping Identity United States West Customer Admin Portal Operational

Ping Identity PingOne MFA Operational

Quickbase Operational

Major Apps Operational

Matrix - Prosecutor Operational

Matrix - Sheriff Operational

FCTS Operational

OnBase Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 13, 2026

No incidents reported today.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

Monthly iSeries Maintenance 06-06-2026

Completed - The scheduled maintenance has been completed.
Jun 7, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:00 EDT

Scheduled - We are running monthly system backups on the iSeries (AS/400) platform during this planned maintenance. All iSeries applications and services will be unavailable or only intermittently available.
All users should remain logged out of FCJS and similar applications.

We expect normal iSeries operations to resume no later than 09:00 am (Eastern) Sunday.

If there are any questions or problems during the outage, please contact our iSeries Engineering team at 614-525-7526

County Server Infrastructure - iSeries - AS/400 - FCJS
May 22, 06:00 EDT

Jun 6, 2026

Jun 5, 2026

No incidents reported.

Jun 4, 2026

Webex Calling Service Degradation

Resolved - Cisco resolved all remaining issues overnight and the system is now fully operational.
Jun 4, 08:26 EDT

Update - Cisco is reported most, but not all services are restored. Voicemail and Contact Center may still be affected. FCDC continues to monitor progress.
Jun 3, 16:16 EDT

Monitoring - Data Center continues to monitor the incident. Cisco reports that some Webex services have recovered and are stabilizing, while others continue to experience degraded performance.
Jun 3, 13:07 EDT

Identified - Cisco is troubleshooting an issue affecting Webex Calling in North America. Users may experience issues signing in/out until resolved.
Jun 3, 09:27 EDT

Jun 3, 2026

Jun 2, 2026

Email between Courts and County

Resolved - This incident has been resolved.
Jun 2, 16:42 EDT

Update - We are continuing to monitor for any further issues.
Jun 2, 16:42 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 16:04 EDT

Investigating - FCDC is aware of an issue where FCCourts.org emails are failing to deliver. We're investigating now, thank you.
Jun 2, 15:30 EDT

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.