FCDC Services Status

Partially Degraded Service

About This Site

Welcome to the Franklin County Data Center (FCDC) Services Status page, where we share updates about planned maintenance, unplanned outages, or other notable events affecting our infrastructure, applications, and digital services.

You can subscribe to all our announcements and updates, or subscribe to specific events via email, text message, and more.

Questions? Need help? Contact the FCDC Help Desk at helpdesk@franklincountyohio.gov or call us at 614-525-3282. We provide live support Mon-Fri, 7am-5pm and 24x7 on-call support for emergencies.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Degraded Performance
90 days ago
100.0 % uptime
Today
General Network (FCDN) Operational
Public Wi-Fi Degraded Performance
Employee VPN Operational
Data Center Interconnect (DCI) Operational
Internet Connectivity Operational
Partner Network Connections Operational
County Wi-Fi Operational
90 days ago
100.0 % uptime
Today
Server Infrastructure Operational
Windows Servers Operational
Server Virtualization Environment Operational
iSeries - AS/400 - FCJS Operational
End User Computing Operational
Managed PCs Operational
Managed Smartphones Operational
Phone Services Operational
Webex Calling Operational
Webex Call Queues Operational
County Shared Services Operational
Public Service Websites Operational
Third-Party Hosted Services Operational
Microsoft 365 Operational
Jira Service Management - Website Operational
Jira Service Management - Email Requests Operational
Confluence - View Operational
Trello Operational
Ping Identity PingID Authenticator Operational
Ping Identity United States East Customer Admin Portal Operational
Ping Identity United States West Customer Admin Portal Operational
Ping Identity PingOne MFA Operational
Quickbase Operational
Major Apps Operational
Matrix - Prosecutor Operational
Matrix - Sheriff Operational
FCTS Operational
OnBase Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Monthly iSeries Maintenance 08-01-26 Aug 1, 2026 21:00 - Aug 2, 2026 09:00 EDT

We are running monthly system backups on the iSeries (AS/400) platform during this planned maintenance. All iSeries applications and services will be unavailable or only intermittently available.
All users should remain logged out of FCJS and similar applications

We expect normal iSeries operations to resume no later than 09:00 am (Eastern) Sunday

If there are any questions or problems during the outage, please contact our iSeries Engineering team at 614-525-7526

County Server Infrastructure - iSeries - AS/400 - FCJS
Posted on Jul 17, 2026 - 06:00 EDT
Jul 22, 2026
Reports of devices not connecting to the County Wi-Fi
Resolved - The remediation has been deployed and no further Wi-Fi issues have been reported. If staff are experiencing this issue, please direct them to reach out to FCDC HelpDesk by calling 614-525-3282.
Jul 22, 07:55 EDT
Monitoring - The fix has been deployed to County devices and will continue to monitor the resolution through tomorrow.
Jul 21, 15:17 EDT
Identified - We have identified a fix and are currently deploying to County devices.
Jul 21, 11:38 EDT
Investigating - We have reports of some devices not being able to connect to the County Wi-fi. The Data Center is looking into the cause and working on a solution. This does not impact all users.

We will be monitoring the situation closely and post information on Statuspage as it becomes available.
Jul 21, 09:17 EDT
Jul 21, 2026
Jul 20, 2026
Some Websites Not Loading
Resolved - This incident has been resolved.
Jul 20, 14:47 EDT
Update - Granicus confirms all services are restored.
Jul 20, 14:46 EDT
Monitoring - Granicus reports services are restored and they are monitoring for any additional issues. We are monitoring as well.
Jul 20, 13:42 EDT
Identified - We are monitoring a vendor issue that is causing some franklincountyohio.gov websites not to load. We will update timelines and information as they become available.
Jul 20, 11:42 EDT
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
Webex Contact Center Calls Staying "online"
Resolved - Cisco reports this issue has been resolved.
Jul 16, 18:13 EDT
Monitoring - Cisco has implemented a fix and we are monitoring the results.
Jul 16, 14:24 EDT
Identified - Cisco has identified a global issue causing completed calls continue to appear as active in the Webex App after they have ended. Although the calls are no longer active, they remain displayed in the application, which may prevent agents from answering subsequent calls.

Data Center will monitor the issue and update when resolved.

Agencies Impacted:
• Animal Control
• Auditor
• Board of Elections
• Clerk of Courts
• Corner
• Office on Aging
• Public Defender
• Probate Court
• Recorder
• Sanitary Engineering
• Treasurer
• Veterans Services
Jul 16, 08:39 EDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage