FCDC Services Status

All Systems Operational

About This Site

Welcome to the Franklin County Data Center (FCDC) Services Status page, where we share updates about planned maintenance, unplanned outages, or other notable events affecting our infrastructure, applications, and digital services.

You can subscribe to all our announcements and updates, or subscribe to specific events via email, text message, and more.

Questions? Need help? Contact the FCDC Help Desk at helpdesk@franklincountyohio.gov or call us at 614-525-3282. We provide live support Mon-Fri, 7am-5pm and 24x7 on-call support for emergencies.

County Network Operational

General Network (FCDN) Operational

Public Wi-Fi Operational

GlobalProtect VPN Operational

Data Center Interconnect (DCI) Operational

Internet Connectivity Operational

Partner Network Connectivity Operational

County Server Infrastructure Operational

Windows Servers Operational

Server Virtualization Environment Operational

iSeries - AS/400 - FCJS Operational

End User Computing Operational

Windows PCs Operational

Managed Smartphones Operational

County Phones (Mitel / VoIP) Operational

Call Handling Operational

Voicemail and IVR Operational

MiCollab Operational

Call Recording Operational

Webex Calling Operational

County Shared Services Operational

Kentico Websites Operational

General Websites Operational

Employee Portal (legacy) Operational

OnBase Operational

PRAT Operational

Matrix Operational

SHRF Operational

Matrix Operational

IMACS Operational

TREA Operational

FCTS Operational

Third-Party Hosted Services Operational

Microsoft 365 Operational

Jira Service Management - Website Operational

Jira Service Management - Email Requests Operational

Confluence - View Operational

Trello Operational

Ping Identity PingID Authenticator Operational

Ping Identity United States East Customer Admin Portal Operational

Ping Identity United States West Customer Admin Portal Operational

Ping Identity PingOne MFA Operational

Quickbase Operational

SailPoint Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

Monthly iSeries Maintenance 01-31-2026

Completed - The scheduled maintenance has been completed.
Feb 1, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 21:00 EST

Scheduled - We are running monthly system backups on the iSeries (AS/400) platform during this planned maintenance. All iSeries applications and services will be unavailable or only intermittently available.
All users should remain logged out of FCJS and similar applications

We expect normal iSeries operations to resume no later than 09:00 am (Eastern) Sunday

If there are any questions or problems during the outage, please contact our iSeries Engineering team at 614-525-7526
County Server Infrastructure - iSeries - AS/400 - FCJS
Jan 16, 07:00 EST

Jan 31, 2026

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

Inbound Phone Calls Failing

Resolved - This incident has been resolved.
Jan 27, 21:01 EST

Update - We are continuing to monitor for any further issues.
Jan 27, 18:07 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 18:07 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 27, 17:49 EST

Investigating - We're aware of an issue where some agencies are not receiving inbound phone calls, we're working to ID and remedy the issue now.
Jan 27, 17:18 EST

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Microsoft Email Service Degredation

Resolved - Email services have been restored.
Jan 23, 04:56 EST

Identified - Microsoft is experiencing a degradation that is causing sending and delivery of some emails to be delayed.
Jan 22, 17:09 EST

Jan 22, 2026

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.