FCDC Services Status

Webex Contact Center Calls Staying "online"

Monitoring - Cisco has implemented a fix and we are monitoring the results.
Jul 16, 2026 - 14:24 EDT

Identified - Cisco has identified a global issue causing completed calls continue to appear as active in the Webex App after they have ended. Although the calls are no longer active, they remain displayed in the application, which may prevent agents from answering subsequent calls.

Data Center will monitor the issue and update when resolved.

Agencies Impacted:
• Animal Control
• Auditor
• Board of Elections
• Clerk of Courts
• Corner
• Office on Aging
• Public Defender
• Probate Court
• Recorder
• Sanitary Engineering
• Treasurer
• Veterans Services
Jul 16, 2026 - 08:39 EDT

About This Site

Welcome to the Franklin County Data Center (FCDC) Services Status page, where we share updates about planned maintenance, unplanned outages, or other notable events affecting our infrastructure, applications, and digital services.

You can subscribe to all our announcements and updates, or subscribe to specific events via email, text message, and more.

Questions? Need help? Contact the FCDC Help Desk at helpdesk@franklincountyohio.gov or call us at 614-525-3282. We provide live support Mon-Fri, 7am-5pm and 24x7 on-call support for emergencies.

Network Infrastructure Operational

General Network (FCDN) Operational

Public Wi-Fi Operational

Employee VPN Operational

Data Center Interconnect (DCI) Operational

Internet Connectivity Operational

Partner Network Connections Operational

Server Infrastructure Operational

Windows Servers Operational

Server Virtualization Environment Operational

iSeries - AS/400 - FCJS Operational

End User Computing Operational

Managed PCs Operational

Managed Smartphones Operational

Phone Services Degraded Performance

Call Handling Operational

Voicemail and IVR Operational

MiCollab Operational

Call Recording Operational

Webex Calling Degraded Performance

County Shared Services Operational

Public Service Websites Operational

Third-Party Hosted Services Operational

Microsoft 365 Operational

Jira Service Management - Website Operational

Jira Service Management - Email Requests Operational

Confluence - View Operational

Trello Operational

Ping Identity PingID Authenticator Operational

Ping Identity United States East Customer Admin Portal Operational

Ping Identity United States West Customer Admin Portal Operational

Ping Identity PingOne MFA Operational

Quickbase Operational

Major Apps Operational

Matrix - Prosecutor Operational

Matrix - Sheriff Operational

FCTS Operational

OnBase Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 16, 2026

Unresolved incident: Webex Contact Center Calls Staying "online".

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

Monthly iSeries Maintenance 07-04-2026

Completed - The scheduled maintenance has been completed.
Jul 5, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 21:00 EDT

Scheduled - We are running monthly system backups on the iSeries (AS/400) platform during this planned maintenance. All iSeries applications and services will be unavailable or only intermittently available.
All users should remain logged out of FCJS and similar applications

We expect normal iSeries operations to resume no later than 09:00 am (Eastern) Sunday

If there are any questions or problems during the outage, please contact our iSeries Engineering team at 614-525-7526

County Server Infrastructure - iSeries - AS/400 - FCJS
Jun 18, 06:00 EDT

Jul 4, 2026

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.