FCDC Services Status

Service Under Maintenance

About This Site

Welcome to the Franklin County Data Center (FCDC) Services Status page, where we share updates about planned maintenance, unplanned outages, or other notable events affecting our infrastructure, applications, and digital services.

You can subscribe to all our announcements and updates, or subscribe to specific events via email, text message, and more.

Questions? Need help? Contact the FCDC Help Desk at helpdesk@franklincountyohio.gov or call us at 614-525-3282. We provide live support Mon-Fri, 7am-5pm and 24x7 on-call support for emergencies.

County Network Operational

General Network (FCDN) Operational

Public Wi-Fi Operational

GlobalProtect VPN Operational

Data Center Interconnect (DCI) Operational

Internet Connectivity Operational

Partner Network Connectivity Operational

County Server Infrastructure Operational

Windows Servers Operational

Server Virtualization Environment Operational

iSeries - AS/400 - FCJS Operational

End User Computing Operational

Windows PCs Operational

Managed Smartphones Operational

County Phones (Mitel / VoIP) Operational

Call Handling Operational

Voicemail and IVR Operational

MiCollab Operational

Call Recording Operational

County Shared Services Operational

Kentico Websites Operational

General Websites Operational

Employee Portal (legacy) Operational

OnBase Operational

PRAT Operational

Matrix Operational

SHRF Operational

Matrix Operational

IMACS Operational

TREA Operational

FCTS Operational

Third-Party Hosted Services Under Maintenance

Microsoft 365 Operational

Jira Service Management - Website Under Maintenance

Jira Service Management - Email Requests Under Maintenance

Confluence - View Under Maintenance

Trello Operational

Ping Identity PingID Authenticator Operational

Ping Identity United States East Customer Admin Portal Operational

Ping Identity United States West Customer Admin Portal Operational

Ping Identity PingOne MFA Operational

Quickbase Operational

SailPoint Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Wi-Fi Network Maintenance May 21, 2024 01:00-03:00 EDT

The data center will be performing maintenance on the Wi-Fi networks at the below-listed locations. Wireless network access should remain available, however coverage may be adversely impacted during the maintenance window. Upon completion of the maintenance activities, Wi-Fi service should be 100% restored. Note that this will affect both public Wi-Fi and county Wi-Fi services.

Locations include:
- 280 E Broad St
- 345 S High St
- 1700 Morse Rd
- 2551 Fisher Rd
- 373 S High St
Posted on May 09, 2024 - 11:02 EDT

Past Incidents

May 18, 2024

Palo Alto VPN Update

Completed - The scheduled maintenance has been completed.
May 18, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 EDT

Scheduled - Palo Alto will be performing Phase 2 of upgrading their Prisma Access software. This will take place 5/17/24 from 8pm to 12am. Users attempting to connect to the VPN may experience issues and briefly be unable to connect during the upgrade process. If that occurs it is recommended to attempt connecting again after 15 minutes. If there are issues after the window has closed please reach out to the help desk for assistance.
May 15, 15:17 EDT

May 17, 2024

Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 EDT

Scheduled - The data center will be performing maintenance on the Wi-Fi networks at the below-listed locations. Wireless network access should remain available, however coverage may be adversely impacted during the maintenance window. Upon completion of the maintenance activities, Wi-Fi service should be 100% restored. Note that this will affect both public Wi-Fi and county Wi-Fi services.

Locations include:
- 399 S Front St
- 1719 Alum Creek Dr
- 6347 Young Rd
- 6373 Young Rd
- 1945 Frebis Ave
- 375 S High St
May 9, 11:01 EDT

May 16, 2024

Globalscape Upgrade

Completed - The scheduled maintenance has been completed.
May 16, 20:19 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 19:00 EDT

Scheduled - We will be upgrading Globalscape. All Globalscape EFT users for all county agencies will be impacted.
May 16, 17:27 EDT

May 15, 2024

Palo Alto VPN Update

Completed - The scheduled maintenance has been completed.
May 15, 15:16 EDT

Scheduled - Palo Alto will be performing Phase 1 of upgrading their Prisma Access software. This will take place 5/3/24 from 8pm to 12am. Users attempting to connect to the VPN may experience issues and briefly be unable to connect during the upgrade process. If that occurs it is recommended to attempt connecting again after 15 minutes. If there are issues after the window has closed please reach out to the help desk for assistance.
May 3, 16:54 EDT

Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 9, 11:03 EDT

Scheduled - The data center will be performing maintenance on the Wi-Fi networks at the below-listed locations. Wireless network access should remain available, however coverage may be adversely impacted during the maintenance window. Upon completion of the maintenance activities, Wi-Fi service should be 100% restored. Note that this will affect both public Wi-Fi and county Wi-Fi services.

Locations include:
- 369 S High St
- 5300 Strawberry Farms Blvd
- 4340 Tamarack Blvd
May 9, 10:58 EDT

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

Monthly iSeries Maintenance 05-04-2024

Completed - The scheduled maintenance has been completed.
May 4, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:00 EDT

Scheduled - We are running monthly system backups on the iSeries (AS/400) platform during this planned maintenance. All iSeries applications and services will be unavailable or only intermittently available.
All users should remain logged out of FCJS and similar applications

We expect normal iSeries operations to resume no later than 09:00 am (Eastern) Sunday

If there are any questions or problems during the outage, please contact our iSeries Engineering team at 614-525-7526
County Server Infrastructure - iSeries - AS/400 - FCJS
Apr 19, 07:25 EDT