FCDC Services Status

All Systems Operational

About This Site

Welcome to the Franklin County Data Center (FCDC) Services Status page, where we share updates about planned maintenance, unplanned outages, or other notable events affecting our infrastructure, applications, and digital services.

You can subscribe to all our announcements and updates, or subscribe to specific events via email, text message, and more.

Questions? Need help? Contact the FCDC Help Desk at helpdesk@franklincountyohio.gov or call us at 614-525-3282. We provide live support Mon-Fri, 7am-5pm and 24x7 on-call support for emergencies.

County Network Operational

General Network (FCDN) Operational

Public Wi-Fi Operational

GlobalProtect VPN Operational

Data Center Interconnect (DCI) Operational

Internet Connectivity Operational

Partner Network Connectivity Operational

County Server Infrastructure Operational

Windows Servers Operational

Server Virtualization Environment Operational

iSeries - AS/400 - FCJS Operational

End User Computing Operational

Windows PCs Operational

Managed Smartphones Operational

County Phones (Mitel / VoIP) Operational

Call Handling Operational

Voicemail and IVR Operational

MiCollab Operational

Call Recording Operational

County Shared Services Operational

Kentico Websites Operational

General Websites Operational

Employee Portal (legacy) Operational

OnBase Operational

PRAT Operational

Matrix Operational

SHRF Operational

Matrix Operational

IMACS Operational

TREA Operational

FCTS Operational

Third-Party Hosted Services Operational

Microsoft 365 Operational

Jira Service Management - Website Operational

Jira Service Management - Email Requests Operational

Confluence - View Operational

Trello Operational

Ping Identity PingID Authenticator Operational

Ping Identity United States East Customer Admin Portal Operational

Ping Identity United States West Customer Admin Portal Operational

Ping Identity PingOne MFA Operational

Quickbase Operational

SailPoint Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 15, 2024

No incidents reported today.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

Mitel MiCollab Update

Completed - The scheduled maintenance has been completed.
Dec 11, 23:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 09:20 EST

Scheduled - During the maintenance window, voicemail and call trees will be offline, but incoming and outgoing calls will not be affected.
Dec 11, 09:19 EST

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

Monthly iSeries Maintenance 12-07-2024

Completed - The scheduled maintenance has been completed.
Dec 8, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 21:00 EST

Scheduled - Maintenance / Schedule Maintenance /Templates/ County Server Infrastructure /iSeries Monthly Maintenance

We are running monthly system backups on the iSeries (AS/400) platform during this planned maintenance. All iSeries applications and services will be unavailable or only intermittently available.
All users should remain logged out of FCJS and similar applications

We expect normal iSeries operations to resume no later than 09:00 am (Eastern) Sunday

If there are any questions or problems during the outage, please contact our iSeries Engineering team at 614-525-7526
County Server Infrastructure - iSeries - AS/400 - FCJS
Nov 25, 07:25 EST

Dec 7, 2024

Dec 6, 2024

Call2Teams disconnecting calls.

Resolved - This incident has been resolved.
Dec 6, 15:34 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 09:38 EST

Investigating - Microsoft Teams feature, Call2Teams, is currently disconnecting outbound calls after 30 seconds. We are investigating the root cause to find resolution. Thank you.
Dec 6, 09:19 EST

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

Wi-Fi Maintenance: 373 S High St

Completed - The scheduled maintenance has been completed.
Dec 3, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 01:00 EST

Scheduled - The data center will be performing maintenance on the Wi-Fi network at 373 S High St. Wireless network access should remain available, however coverage may be adversely impacted during the maintenance window. Upon completion of the maintenance activities, Wi-Fi service should be 100% restored. Note that this will affect both public Wi-Fi and county Wi-Fi services.
Nov 22, 07:25 EST

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.