Inbound Phone Calls Failing

Incident Report for FCDC Services

Resolved

This incident has been resolved.
Posted Jan 27, 2026 - 21:01 EST

Update

We are continuing to monitor for any further issues.
Posted Jan 27, 2026 - 18:07 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 27, 2026 - 18:07 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 27, 2026 - 17:49 EST

Investigating

We're aware of an issue where some agencies are not receiving inbound phone calls, we're working to ID and remedy the issue now.
Posted Jan 27, 2026 - 17:18 EST
This incident affected: County Phones (Mitel / VoIP) (Call Handling, Webex Calling).